Taolefah offers shipping within Saudi Arabia and to selected international destinations.
Available countries, cities, and regions depend on carrier coverage. The available shipping options are displayed automatically once the customer enters the delivery address at checkout.
If no shipping option appears for a specific destination, delivery to that destination is not currently available through the carriers connected to our store.
Before payment is completed, checkout displays:
Delivery times vary depending on the city or country, carrier, location, address type, and operating conditions.
The delivery period displayed at checkout is the closest available estimate for that particular order based on information provided by the carrier. It is not a universal delivery time applicable to all orders.
Actual delivery may be affected by remote locations, peak seasons, carrier capacity, weather conditions, customs procedures, or other circumstances affecting delivery operations.
Once an order is confirmed, Taolefah prepares the order and hands it over to the selected or available carrier.
Preparation time may vary depending on the nature of the order, product availability, seasonal demand, working days, and public holidays.
When tracking information becomes available, it will be provided through the communication channels associated with the order or through the customer’s account on the store.
Customers may track their shipment using the tracking link or number provided by the carrier.
International delivery times vary depending on the destination country, carrier, customs clearance, and local authorities in the country of arrival.
International shipments may be subject to customs duties, taxes, or import charges imposed by the relevant authorities in the destination country.
If such charges are not included in the total displayed at checkout, they may be collected from the recipient by the relevant authority or carrier in accordance with the regulations of the destination country.
Certain products may also be subject to local import restrictions or requirements. The availability of a shipping option does not necessarily guarantee that every product will be accepted by the customs or regulatory authorities of the destination country.
The customer is responsible for providing complete and accurate delivery and contact information.
If an error is discovered in the address or contact details, the customer should contact Taolefah as soon as possible.
We will attempt to update the information whenever possible. However, once the shipment has been handed over to the carrier, any address or shipment modification is subject to the carrier’s ability and policies.
A shipment may not be delivered for reasons including:
If delivery fails or the shipment is returned to Taolefah, we will contact the customer to determine the most appropriate solution based on the circumstances of the order and shipment.
If the carrier imposes any additional cost for re-shipping or changing the destination, the customer will be informed before any action is taken or any amount is charged.
Delivery may be delayed due to operational circumstances or events outside normal control, including carrier congestion, seasonal demand, weather conditions, difficulty reaching certain locations, customs procedures, or other exceptional circumstances.
If Taolefah becomes aware of an expected delay or difficulty that may materially affect delivery, we will work with the carrier to follow up on the shipment and inform the customer whenever reasonably possible.
Nothing in this policy limits the customer’s rights under the applicable laws and regulations of the Kingdom of Saudi Arabia.
If a shipment arrives damaged or incomplete, or is confirmed lost during transit, please contact Taolefah as soon as possible and provide the order number together with any photographs or information that may assist us in reviewing the case.
Taolefah will follow up with the carrier and work toward an appropriate resolution based on the circumstances and the customer’s applicable legal rights.
Customers are encouraged to inspect the visible condition of the shipment and confirm that it corresponds with the order before confirming receipt whenever reasonably possible.
Order preparation, shipping, or delivery may be affected by exceptional circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, public disturbances, or similar events.
Such cases will be handled in accordance with applicable laws and regulations, and we will seek to inform the customer of any material effect on the order whenever possible.
This policy is not intended to restrict or exclude any mandatory consumer right provided under the applicable laws and regulations of the Kingdom of Saudi Arabia.
Where any provision of this policy conflicts with a mandatory consumer right, the applicable legal provisions shall prevail.
For any questions regarding order preparation, shipping, or delivery, customers may contact Taolefah through the customer service channels displayed on the store.
